Our call centers are outfitted with the best technology to ensure that the call quality is unmatched. Many call center service companies have very loud centers with very cold and robotic agents and all of this is not how we want your clients and customers to view your business.

Additionally, our call centers are outfitted with the best technology to ensure that the call quality is unmatched. Many call center service companies have very loud centers with very cold and robotic agents and all of this is not how we want your clients and customers to view your business.

All of your calls are answered by a live person. Our Implementation Team works with you on custom scripting and protocols to fit your needs. All calls are documented and based on your desired protocols.

We can email, text, page, or even call you with the message that we have taken from your caller. We also can patch live calls over to the On-Call person.

You have access to reporting that gives you a visual of all the calls that have come in that day, week, month, etc.

Our call center agents are true professionals. We have a rigorous interview, training and continuing improvement process for our agents (including medical terminology and HIPAA Compliance), to ensure that you are provided the highest quality agents answering your calls. We truly act as an extension of your business by providing that warm and friendly touch that is so very important to many of my clients when making a switch to an answering service.

All of our call centers are here in the US and Canada – no outsourcing to other countries.

If you should have any questions please send us a note below or contact us at 954-743-0097